Third Hand Systems handles the calls, scheduling, follow-up and paperwork that pile up while you're out working.
What happens now
2:40 on a Tuesday. A call comes in while the crew is on a roof and the office line rings out. No voicemail, no callback, no record it ever happened.
Nine days later. That quote you sent is still sitting there. One follow-up would probably have closed it. Nobody had time to make it.
Sunday night. Invoices, reminders, next week's schedule, the review you keep meaning to ask for — all of it at the kitchen table, because that's the only hour left.
What we set up
Answering
Missed calls get a text back in seconds. Web forms and lead-site inquiries get a real reply and a booking link right away. Whoever answers first usually gets the job.
Scheduling
Customers pick a window without a phone call, get a reminder the day before, and reschedule themselves instead of no-showing your truck.
Following up
Every estimate gets chased on a schedule until you hear yes or no. Past customers get a note when it's time for the annual, the inspection, or the next season.
Paperwork
Invoices go out when the job closes and chase themselves when they're late. Review requests, job photos, warranty records, whatever else you're doing by hand.
We start with whichever one is costing you the most and add from there — it isn't a package you buy all at once. It runs on the number, calendar, and software you already use, everything goes out under your business name, and there's nothing new for your people to log into.
Who it's for
Two trucks or twenty, in Northern Kentucky and Greater Cincinnati. Usually the owner is still doing the office work himself, or one person is doing it on top of three other jobs.
What it costs
$497 setup
$199/mo
Missed calls get a text back within a minute. The reply conversation books the caller or sends the details to your phone.
$597 setup
$349/mo
Every estimate gets a follow-up at day 3, day 7, and day 14. Replies come to you; the record shows which quotes closed and which died.
$597 setup
$349/mo
An estimate request comes in, a draft is built from your price list, you approve it from your phone, it goes out the same day.
$597 setup
$349/mo
Late invoices get a reminder at day 3, a firmer one at day 14, and a statement at day 30. At day 45 it's flagged for you to decide what's next.
$397 setup
$249/mo
A review request goes out when the job closes. New reviews get a drafted response; you approve the negative ones before anything posts.
$1,500 flat
30 days
Your past-customer list, contacted over 30 days with replies booked and revenue counted. $1,500 covers lists up to about 2,000 contacts; bigger lists get a quote first. A $497 trial version exists: if it books nothing, you don't pay.
$997 setup
$649/mo
Same-Day Estimates, Quote Chaser, and Review Engine together. $1,591 setup and $947 a month if bought separately.
$500 flat
2 weeks
One system, one location, two weeks, and a written report of what it did. The $500 comes off setup if you keep it. Nothing gets built until the pilot is paid.
All prices are flat — there is no hourly billing. Every month you get a one-page report of what ran: calls answered, quotes followed up, invoices collected. A second system at the same shop is half off setup. Pay a year up front and two months are free.
For yards and counters
Lumber yards, supply houses, and parts counters get one combined package instead: the Dealer Operating Stack — a rebuilt website, will-call text-ahead, missed-call text-back on the counter line, quote follow-up, and order-status texts. $3,500 installed, $449 a month, running in about a week. Ask about it →
For groups and partners
If you supply, franchise, advise, process payments for, keep the books for, or manage IT for businesses like these, the same machinery gets set up across your whole client base under your name, with response reporting across all of them. How that works →