Third Hand Systems handles the calls, scheduling, follow-up and paperwork that pile up while you're out working.
What happens now
2:40 on a Tuesday. A call comes in while the crew is on a roof and the office line rings out. No voicemail, no callback, no record it ever happened.
Nine days later. That quote you sent is still sitting there. One follow-up would probably have closed it. Nobody had time to make it.
Sunday night. Invoices, reminders, next week's schedule, the review you keep meaning to ask for — all of it at the kitchen table, because that's the only hour left.
What we set up
Answering
Missed calls get a text back in seconds. Web forms and lead-site inquiries get a real reply and a booking link right away. Whoever answers first usually gets the job.
Scheduling
Customers pick a window without a phone call, get a reminder the day before, and reschedule themselves instead of no-showing your truck.
Following up
Every estimate gets chased on a schedule until you hear yes or no. Past customers get a note when it's time for the annual, the inspection, or the next season.
Paperwork
Invoices go out when the job closes and chase themselves when they're late. Review requests, job photos, warranty records, whatever else you're doing by hand.
We start with whichever one is costing you the most and add from there — it isn't a package you buy all at once. It runs on the number, calendar, and software you already use, everything goes out under your business name, and there's nothing new for your people to log into.
Who it's for
Two trucks or twenty, in Northern Kentucky and Greater Cincinnati. Usually the owner is still doing the office work himself, or one person is doing it on top of three other jobs.
For groups and partners
If you supply, franchise, insure, or manage IT for a group of shops like these, the same thing gets set up across your whole network under your name — and you see how fast every location is responding. How that works →