Third Hand Systems builds and runs the answering, scheduling and follow-up your dealers, members or clients need — under your name, with a view of the whole network that nobody currently has.
Who this fits
MSPs and IT providers
You bill these clients monthly already and you're out of things to add that aren't more helpdesk hours. This is a new line on an invoice you're sending anyway.
Manufacturers with dealer networks
You spend real money driving leads into a dealer locator and have no idea what happens next. A good share of what you paid for is dying in voicemail.
Distributors and supply houses
Your revenue is contractor purchase volume. A contractor who books more jobs buys more material, and your outside reps need a reason to be in the door.
Franchisors and multi-location owners
Royalties are a percentage of gross. Every call a location misses is your money too, which is why you'll act on it when an individual owner won't.
Associations and buying groups
Retention is the whole business model, and member surveys keep asking for something operational instead of another discount program.
Program managers, captives, PEOs
You carry the loss ratio and the service obligations. Faster intake, tracked credentials and confirmed appointments show up in your numbers.
The arrangement
Your name
Your logo, your colors, your program name. Wherever it makes sense your members never hear mine, and where it doesn't, I'm the vendor you brought in.
Your view
Response time by location, leads answered versus dropped, after-hours coverage, trend over time. For most of the groups I talk to, this is the actual product — the automation is what generates the data.
Your margin
Priced per location. You mark it up, bundle it into a membership tier, subsidize it at a purchase threshold, or fund it outright as a program benefit — whatever fits how you already charge.
Your accounts
No direct selling into your network, in writing, for the term of the agreement. Build and support run through me; the customer relationship stays yours.
Start here
Pick twenty-five to forty of your dealers, members or client sites. The same realistic inquiry goes to each one, by phone and by web form, spread across business hours and after hours. Every response is timed.
Median time to first contact
Percent that never respond at all
What falls off the moment you cross 5 p.m.
Best and worst locations, named
You keep the report either way. Most groups have never seen this number for their own network, and it's usually the reason the conversation goes anywhere.
How it goes
01
Two weeks. You get the baseline report on your own network, and we both find out whether there's a problem worth solving.
02
Five to ten locations that volunteer, running for sixty days against that baseline. Small enough that nobody has to defend it internally.
03
If the pilot numbers hold, we open it to the network with the reporting dashboard on your side and terms that match how you already bill.